Frequently Asked Questions
Welcome to TicketFire!
The following are frequently asked questions and instructions that convey how to interact and use the app. If you have unanswered questions, please fill out the question form at the bottom of the page and our support team will get back to you as soon as possible.
What are the Top 5 reasons people use TicketFire?
- To help fans quickly and securely sell tickets up to the last minute of an event on social sites such as Facebook, Twitter or Craig’s List
- To digitize tickets so that you conveniently have your them with you on your mobile phone.
- To avoid last minute meet ups to exchange tickets with another person across town or on the opposite side of the arena.
- To provide venues with an enhanced level of service for season ticket holders.
- To reduce the shipping costs that come with physically mailing tickets
Where do I begin?
To get started, download and open the TicketFire iPhone/Android app and log in with your email and password. If you do not already have a TicketFire account, click “register” on the home page of the app and you will be prompted with the necessary information needed to create an account.
How Do I Convert ticket(s)?
Click the “Digitize” block on your smartphone. Next, take a picture of the entire ticket. Make sure the event information, and barcode on the ticket are clearly visible in the picture. Then select “Use Photo,” and shortly after you will receive your digital ticket in the “My Tickets” block found on the home screen.
How long does it take TicketFire to create the digital ticket after it is submitted?
Using TicketFire’s advanced, patent-pending technology, it typically takes less than five minutes for the digital ticket to be securely created. On the app’s home screen, click the “My Tickets” block and your ticket(s) should appear shortly.
What does a correctly scanned ticket look like?
Buying & Selling Tickets
How do I sell a ticket?
First, open the TicketFire app and digitize the ticket(s) you would like to sell. After the ticket(s) has been processed, it will appear in the upcoming tab of the “My Tickets” section of the app. Use the ‘Select’ button at the bottom of the page to select the ticket(s) you would like to sell. Then press the ‘Options’ button at the bottom of the page and press ‘Sell’ and follow the process until it’s complete.
How do I post a ticket sale to social media?
Using the same process mentioned above, under the ‘How would you like to sell your tickets?’ page, select ‘Sell to Friends’. Continue the process until you have reached the final screen. You may now choose to post the ticket sale on Facebook or Twitter. You may also choose to post the ticket sale in specific groups on Facebook or Twitter.
Can I post a ticket sale anywhere?
Yes, we provide the link to the ticket sale for your use. You can copy and paste the ticket link on any web page or website. You may also use that link for text or email.
How do I buy a ticket from TicketFire?
From the ticket sale link provided by the seller, press the buy button and fill out the required information.
How do I receive tickets bought from TicketFire?
After finalizing the sale from the ticket link, TicketFire will send you an email confirmation of the sale with attached PDFs of the tickets. We will also send you a mobile version of the ticket via text message. You must confirm the last four digits of your phone number to access the mobile ticket.
After buying & receiving a ticket, what ticket format should I bring to the event?
You need to take both the mobile ticket and the PDF ticket to the event. TicketFire has been used successfully in over 3,000 venues around the world. However, there is a fair amount of change currently taking place with the types of ticket formats each venue accepts. Therefore, we highly recommend that you bring a PDF print out of your ticket(s) with you as a backup, in case the venue does not yet accept the mobile ticket version.
If I’m the seller, who can buy my tickets?
Anyone who has access to the ticket sale link can purchase the tickets for sale. The buyer who starts the purchase process first and follows through with the sale will become the rightful owner of the tickets.
If I’m the seller, how to I receive payment?
TicketFire offers two ways in which the seller can receive payment – Square Cash or PayPal. The seller must have an account in either Square Cash or PayPal to finalize the sale. The seller must then input the username of the account.
After the event is complete and the buyer has attended the event successfully, the seller will receive the payment two days after the event is completed. We must ensure that there is no false use of tickets from the seller, therefore that is the reason why payment is received after the event.
What types of event tickets can be sold through TicketFire?
There are some types of tickets that TicketFire doesn’t currently support for the sell function (i.e. Veritix). If your ticket is one we do not support, you will receive an email notification.
Am I guaranteed a sale of my ticket?
TicketFire will use our patent-pending technology and our best efforts to sell your ticket, but we cannot guarantee that your ticket will be sold. You will be notified via email 24 hours prior to the event if your ticket has not yet been sold. This way you can reconsider pricing adjustments. Many tickets do indeed sell in the final 24 hours leading up to an event. Should your ticket(s) sell, you will be notified promptly.
What if I want to cancel the sale of my ticket?
Select the tickets under the ‘For Sale’ tab of the app, press ‘Options’, and press ‘Cancel Ticket Sale’.
What is the fee when selling a ticket through TicketFire?
When using the Selling to Friend option, TicketFire receives only 9% of the total ticket sale price. When using the Sell with TicketFire option, TicketFire receives 9% of the ticket’s sale price less any third party or exchange fees that are a result of the sale.
How do I transfer a ticket to another individual?
In “My Tickets”, select a ticket and then click the share button in the top right of the screen. Choose from the list which action you wish to use. Next, select a recipient from your contacts or simply enter the name and mobile number of the person who you are transferring the ticket to – TicketFire will then create a claim code and send a text message to the ticket recipient.
How do I claim a ticket that has been transferred to me?
As the transfer recipient, you will receive a text message stating the email of the person who sent you a ticket through TicketFire. You can open the ticket in the TicketFire app, or you can click the hyperlink found in the text. If you click the hyperlink, you will then be prompted to enter the last four digits of your cell phone number in order to unlock the ticket. After that, you are free to use your ticket right away.
What types of tickets work with TicketFire?
TicketFire securely digitizes traditional paper tickets, PDF tickets and most ticket types for sports, concerts and the majority of events that use paper tickets.
For PDF tickets, what portion of the ticket do I take a picture of?
Typically you only need to take a picture of the top half of the PDF ticket for it to be successfully digitized, however any picture must include a barcode.
Will I be able to get in to the event?
Yes! The barcode works with all the major ticket scanners (e.g. TicketMaster, EventBrite, Tix.com, and more!).
What smartphones does TicketFire work on?
TicketFire is currently available for iPhone and Android smartphones.
Can I use TicketFire to store tickets for events that have already happened?
TicketFire only processes tickets for events that take place on or after the current date.
What happens if my ticket fails to upload?
If your ticket fails to upload, this could be the result of poor image quality, lack of necessary details on the ticket, or an invalid ticket. We encourage you to check that the ticket is valid then retake the picture with all the important information captured. The information needed includes event name, venue, date, and section/row/seat number. After, submit your ticket through the TicketFire app for processing.
How do I find out why my ticket failed to upload?
If have the most current updated version of the TicketFire app, there is a failed tickets tab in the “My Tickets” block that allows you to see the specific reason why your upload failed.
How do I donate my event ticket?
There are two paths to donate your event ticket using TicketFire:
- If your ticket has not been converted to a digital ticket, you can click on the “Donate” block located on the main screen. Once you click on “Donate” follow the remaining prompts on the next screen.
- If your ticket has already been converted to a digital ticket, you can click on the share icon located in the top right corner of the ticket. You will see an option to “Donate Ticket”. Select this option and follow the remaining prompts on the next screen.
How does the donation process work through TicketFire?
TicketFire will try to sell your ticket prior to the event. Once your ticket is sold, the proceeds will be sent to the charity you selected during the charity process (less a 10% fee from TicketFire and any third party exchange fees.)
Will I be able to receive tax credit for a donation through TicketFire?
TicketFire will work with the charity to provide the proper documentation to any user that donates through our app. You will receive this information via email.
Can a ticket donation be cancelled?
In order to cancel the sale of your ticket, email firstname.lastname@example.org with a cancel request. The donation will not be officially cancelled until you have received a confirmation email back from TicketFire.